POLICIES

PRIVACY POLICY

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

1. To personalize your experience
(your information helps us to better respond to your individual needs)

2. To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

3. To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

4. To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  1. To administer a contest, promotion, survey or other site feature. To send periodic emails

(The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?  No.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to our privacy policy. Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Email: CS@CERTIFIEDSILVERBACK.COM

RETURN/REFUND/EXCHANGE POLICY

We do not offer returns. We do not offer refunds.  We offer exchanges on products for printing and manufacturing defects only.  If you receive a defective product we will replace it upon return, free of charge.  The reason for the no return/no refund policy is that we custom print each item after it is ordered.  Therefore, we cannot return the item to inventory.  If you are unsure of your size, please see the size chart located in the description of each product on our website.

We are not responsible for packages lost or stolen during transit.  The carrier is solely responsible for all delivery services; however, we will assist you to the best of our ability in the event of a lost or stolen package.

Please reach out to us with any questions.

Email: CS@CERTIFIEDSILVERBACK.COM

Best Regards,

THE CERTIFIED SILVERBACK TEAM